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Privacy Policy

Privacy Policy

This Privacy Policy explains how Hook Holiday Courses processes personal data when you use hookholidaysinger.best, including course-related pages, forms, and technical features. It is intended to provide a clear summary of our practices for users interested in IT security and digital literacy courses.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact

Contact Details

Email contact
[email protected]
Telephone contact
+590 690 04 36 57
Postal address
3 Allée des Chadecs, 97170 Petit-Bourg
Privacy contact
Use the contact details below for privacy questions, rights requests, or policy-related correspondence.
Contact Page
01

Data We Collect

We may process identification details, contact details, account or registration information, course enrolment data, communication content, payment-related records where applicable, technical data such as device and browser information, and usage data showing how the site is accessed and used. For a site focused on IT security and digital literacy courses, we may also process information about course selections, progress, and support requests.

The categories collected depend on how the site is used and what information is submitted.
02

How We Collect Data

We collect personal data directly from you when you submit forms, register for courses, contact us, or otherwise interact with the site. We also receive data automatically through your browser or device, including log data, cookie data, and similar technical information. In some cases, we may obtain information from service providers that support site operation, payment handling, analytics, or security functions.

Information comes from users, site interactions, and limited technical logs.
03

Cookie Types

The site may use essential cookies to support basic functions, such as page navigation and security. It may also use preference cookies to remember settings, and analytics cookies to understand how visitors use the site and to improve performance. Cookies may be session-based or persistent, depending on their purpose and lifespan.

We use only the cookie categories needed for operation, measurement, and preferences.
04

Cookie Controls

You can usually block or delete cookies through your browser settings. If the site provides a cookie banner or preference tool, you may use it to manage non-essential cookies. Some cookies are necessary for the site to function and may not be disabled without affecting core features. Browser-based controls may also limit certain analytics or preference functions.

Cookie preferences can be managed through browser settings and, where available, site controls.
GDPR
Regulation

GDPR Overview

When GDPR applies, we process personal data on a lawful basis such as consent, performance of a contract, compliance with legal obligations, or our legitimate interests, depending on the context. We aim to limit processing to what is necessary for the relevant purpose and to keep data accurate and secure.

Where GDPR applies, it governs our processing of personal data of individuals in the European Economic Area and, where relevant, related cross-border processing.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority European Data Protection Board
This section is intended for individuals whose data is protected by the GDPR.
Your data rights matter

GDPR Rights

Where applicable, you may have rights to access, rectify, erase, restrict, or object to processing, and to data portability. If processing is based on consent, you may withdraw consent at any time without affecting prior processing. You may also have the right to lodge a complaint with a competent supervisory authority.

GDPR rights are available only where the regulation applies and subject to legal limits.
01 · Purpose

How We Use Data

We use personal data to operate and maintain the website, manage course enquiries and registrations, communicate with users, provide requested information, improve site performance, monitor security, prevent misuse, comply with legal obligations, and keep records where needed for administration or dispute handling. We may also use technical data to diagnose problems and support the reliability of the service.

Processing is limited to operational, security, and compliance needs.
02 · Sharing

Service Providers

We may share personal data with trusted service providers that support hosting, maintenance, analytics, communications, security, or payment-related operations. These parties are expected to use the data only for the services they provide to us and to apply appropriate confidentiality and security measures. We do not authorise them to use the data for their own unrelated purposes.

Service providers receive only the information needed to perform their functions.
03 · Legal basis

Legal Disclosures

We may disclose personal data where required to comply with law, a court order, or a lawful request from a public authority. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of the site, our users, or others.

Disclosure to public authorities is limited to situations where a legal duty applies.
User Rights

Your Rights

Depending on your location and the applicable law, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. Some requests may not be granted where we must keep data for legal, security, or operational reasons.

Available rights depend on the legal basis and the nature of the processing.
Requests

How to Make a Request

To exercise a privacy right, submit a clear request using the contact details in this policy and provide enough information for us to verify your identity and locate the relevant records. We may ask for additional details before acting on the request. If a request is complex or numerous, our response may take longer within the limits allowed by law.

Requests are handled through a verification process to protect personal data.
Data Retention

Data Retention

We retain personal data for the period necessary to provide the site and related services, to maintain records, to meet legal or accounting obligations, and to resolve disputes. When data is no longer needed, we delete it or anonymise it where this is appropriate and technically feasible. Retention periods may vary by data type and the reason for processing.

We keep data only for as long as needed for the relevant purpose or legal requirement.
Policy Updates

Policy Updates

If we make material changes, we will take reasonable steps to draw attention to the updated policy, such as posting the revised version on the site or using another suitable notice method. The date of the latest revision should be checked when you review the policy.

We review this policy periodically and may update it to reflect legal, technical, or operational changes.